Shipping, Returns and Replacements

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Orders placed before 12pm ET will be processed that same day. Orders placed after 12pm ET will be processed the next business day. Orders placed on weekends and holidays will be processed the next business day. Please note that pre-order items take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order or backorder).

Where We Ship

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to APO/FPO addresses.

Shipping Costs

Standard shipping (1 to 3 business day transit) start at $6.95.  For a complete list of rates, please visit USPS Rates.  Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

Expedited shipping is $29.99 for 2 Day and $45 for Next Day. Orders placed weekdays before 12:00 P.M. Eastern time will ship same day. Orders placed after 12:00 P.M. or on weekends or holidays will ship the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.

Taxes

Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

Replacement Policy

If your item arrives damaged, we will gladly sent you a full replacement of your order on the next business day.  We will need a picture of the damaged order for our insurance records.

Return Policy

 

We do not accept returns on any unopened food inventory and customer must pay shipping back to us.  You will need an RMA number with your return.  To obtain an RMA number, please contact us