Frequently Asked Questions
* Is your ketchup organic?
Our ketchup is made with 85% certified organic ingredients. Ingredients that are not organic are the spices.
* Do you accept returns?
As our products are perishable, all food sales are final. Veg'd Organics will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Veg'd Organics is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS, FedEx or USPS), but this, of course, is out of our control. If there is damage to your product,To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card. Subscriptions can only be refunded with 30 day notice to next subscription. All damages/claims with product will only be refunded within 7 day of receipt of order.
* Should I keep it in the fridge?
Refrigerate after opening. Is on the label ;)
* How Long will your Product Last?
Unopened: 18 months. After opening: just like regular ketchup... 2-3 months in the fridge
* Do you ship to APO/FBO Boxes?
Yes, we proudly use USPS for all of our consumer shipments.
* When will I Receive my Order?
We ship orders within 1 business day via USPS. Depending on your location, USPS can take up to 5-7 business day to deliver your order. Orders received after 3pm EST are considered received the next following business day.
* Do you sell to Distributors and Wholesalers?
Yes. If you are interested in purchasing in large quantities, please contact us and our sales team will get back to you.
* Do you ship international?
Yes, we offer international shipping via UPS. Rates are automatically calculated by UPS based on your location
* Is it safe to order Veggie Ketchup in a glass bottle?
Yes! We use commercial grade bubble wrap and place bottles inside boxes for safe transport
* What happens if my Glass shipment arrives broken?
We will gladly sent you a replacement at no cost to you
* Is Veggie Ketchup Vegan?
Yes. Our Veggie Ketchup is naturally Vegan
* Is Veggie Ketchup Gluten-Free?
Yes! Our Veggie Ketchup is certified Gluten-Free by The Gluten Free Certification Organization which allows us the use of their certificate logo on our product
* Is my credit card secured?
Yes! Our checkout process is handled by Stripe. We do not see or store any of your credit card data
* What are your shipping charges?
We proudly use USPS for all domestic shipping and offer a flat rate shipping option on orders up to 3 bottles
* Can I track my package?
Yes! Once the order is shipped, you will receive an email with a link to track your order
* Do you work with influencers?
Yes and we love to do so! Please contact us if you are interested in partnering with us
* Do you have a Brand Ambassador Program?
Yes. Please contact us and we will get you all signed up